Holiday Inn Express Hotel & Suites Watertown - Thousand Islands, an IHG Hotel

The front desk staff were very pleasant. Check in was easy and my daughters were offered a fresh baked cookie when we arrived. The room we stayed in was clean and nicely decorated. Breakfast was included in our stay and had a good variety of food to choose from: eggs, bacon/sausage, fruit, yogurt, milk/chocolate milk, juice, coffee, and my daughters’ favourite, a machine that made fresh pancakes to order. There was a pool that was a little on the small side but big enough that my daughter’s still enjoyed going for a swim. The location was very convenient, minutes away from restaurants and shops. Would definitely recommend and will be coming back in the future!

The staff! They were absolutely so helpful and understanding. Me and my friend are both 18 and when we arrived the staff let us know Holiday Inn changed the age limit a week before our stay to 21. But since no one let us know they let us stay anyways. The staff told us on our way out that they received no complaints about me and my friend and that they appreciated how respectful we were and understanding. We were there for a comic con convention. And we were in our costumes at checkout. The manager took photos with us and even said we could email her personally if we booked again and we would be allowed to stay. I really appreciated the kindness shown to me and my friend. And the place itself was lovely as well. Very clean, the beds were very comfortable, and breakfast was lovely. The pool was also heated and very relaxing. If we are in the area again I will have to reach out and stay again. Beautiful area and hotel.

We throughly enjoyed our stay, we extended it for a total of 5 days.

The location was convenient: easy access to Interstate 81 and downtown Watertown NY.

Location, comfortable beds, room size, breakfast.